Shoshana Zuboff

Shoshana Zuboff (born November 18, 1951) is an American author, professor, social psychologist, philosopher, and scholar. She is a professor emerita at Harvard Business School.

Zuboff is the author of the books In the Age of the Smart Machine: The Future of Work and Power and The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism, co-authored with James Maxmin. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power, integrates core themes of her research: the Digital Revolution, the evolution of capitalism, the historical emergence of psychological individuality, and the conditions for human development.

Zuboff was married to businessman and academic James Maxmin until his death in 2016. They co-wrote two books together, and lived in Nobleboro, Maine. They had a son, Jake, and a daughter, Chloe, who is a former state legislator in Maine.

Career Zuboff joined Harvard Business School in 1981 where she became the Charles Edward Wilson Professor of Business Administration and one of the first tenured women on the HBS faculty. In 2014 and 2015 she was a Faculty Associate at the Berkman Klein Center for Internet and Society at the Harvard Law School.

Writings and research

In the Age of the Smart Machine Zuboff's 1988 book, In the Age of the Smart Machine: The Future of Work and Power, is a study of information technology in the workplace.

Major concepts introduced in this book relate to knowledge, authority, and power in the information workplace. These include the duality of information technology as an informating and an automating technology; the abstraction of work associated with information technology and its related intellectual skill demands; computer-mediated work; the "information panopticon"; information technology as a challenge to managerial authority and command/control; the social construction of technology; the shift from a division of labor to a division of learning; and the inherently collaborative patterns of information work, among others.

The Support Economy The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism (2002), co-authored with James Maxmin, is the product of multi-disciplinary research integrating history, sociology, management, and economics. It argues that the new structure of demand associated with the "individuation of consumption" had produced widespread institutional failures in every domain, including a growing divide between the individuals and the commercial organizations upon which they depend.

Writing before the advent of smartphones and widespread Internet access, Zuboff and Maxmin argue that wealth creation in an individualized society would require leveraging new digital capabilities to enable a "distributed capitalism". This would entail a shift away from a primary focus on economies of scale, asset intensification, concentration, central control, and anonymous transactions in "organization-space" towards support-oriented relationships in "individual-space" with products and services configured and distributed to meet individualized wants and needs.

Surveillance Capitalism Zuboff's work explores a novel market form and a specific logic of capitalist accumulation that she terms "surveillance capitalism". She first presented her concept in a 2014 essay, "A Digital Declaration", published in German and English in the Frankfurter Allgemeine Zeitung. Her follow-up 2015 scholarly article in the Journal of Information Technology titled "Big Other: Surveillance Capitalism and the Prospects of an Information Civilization" received the International Conference on Information Systems Scholars' 2016 Best Paper Award.

Surveillance capitalism and its consequences for twenty-first century society are most fully theorized in her book The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. She summarizes it thusly: "Surveillance capitalism is best described as a coup from above, not an overthrow of the state but rather an overthrow of the people's sovereignty and a prominent force in the perilous drift towards democratic de-consolidation that now threatens Western liberal democracies."

The "epistemic coup" (i.e. the coup enacted by tech corporations to claim ownership of knowledge in society) is summarized as follows:

Zuboff's scholarship on surveillance capitalism as a "rogue mutation of capitalism" has become a primary framework for understanding big data and the larger field of commercial surveillance that she describes as a "surveillance-based economic order". She argues that neither privacy nor antitrust laws provide adequate protection from the unprecedented practices of surveillance capitalism. Zuboff describes surveillance capitalism as an economic and social logic. Her book originated the concept of "instrumentarian power", in comparison to traditional totalitarian power. Instrumentarian power is a consequence of surveillance capitalist operations which threaten individual autonomy and democracy. As the driving force behind it, she identifies capital accumulation, without being confined to market capitalism.

Non-academic work In addition to her academic work, Zuboff brought her ideas to many commercial and public/private ventures through her public speaking as well as her direct involvement in key projects, particularly in social housing, health care, education, and elder care.

Zuboff also became a business columnist, developing and disseminating new concepts from The Support Economy. From 2003 to 2005, Zuboff published her ideas in her monthly column "Evolving", published in the magazine Fast Company. From 2007 through 2009, she was a featured columnist for Business Week.

From 2013 to 2016, Zuboff was a frequent contributor to the (FAZ), where essays drawn from her emerging work on surveillance capitalism were published in German and English. In 2019, Zuboff further developed her critique of the social, political and economic impacts of digital technologies in The Age of Surveillance Capitalism.

On September 25, 2020, Zuboff was named as one of the 25 members of the Real Facebook Oversight Board, an independent monitoring group over Facebook.

From 2020 until 2025, Zuboff was the director of 5Rights Foundation, an organization founded by Baroness Beeban Kidron to promote the rights of children online.

Awards and honors

Zuboff's work, The Age of Surveillance Capitalism, earned her multiple awards and honorary degrees. In 2019, she was the recipient of the 2019 Axel Springer Award. In 2021, she was awarded the inaugural Global Privacy Assembly Giovanni Buttarelli Award, the Electronic Privacy Information Center (EPIC) Lifetime Achievement Award, and an honorary doctorate from the University of Amsterdam. And lastly in 2024, she was awarded an honorary degree from the McGill University Faculty of Engineering.

Books In the Age of the Smart Machine: The Future of Work and Power (1988) The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism (2002) The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power (Campus, 2018; PublicAffairs, 2019)