Sarah T. Roberts

Sarah T. Roberts (born September 2, 1975) is a professor, author, and scholar who specializes in content moderation of social media. She is an expert in the areas of internet culture, social media, digital labor, and the intersections of media and technology. She coined the term "commercial content moderation" (CCM) to describe the job paid content moderators do to regulate legal guidelines and standards. Roberts wrote the book Behind the Screen: Content Moderation in the Shadows of Social Media.

Early life and education Roberts grew up in Madison, Wisconsin and attended Madison West High School. In 2007, Roberts received an M.A. in Library and Information Science from the University of Wisconsin-Madison's iSchool.

Career From 2013 to 2016, Roberts was an assistant professor at the University of Western Ontario's Faculty of Information & Media Studies.

In 2016, Roberts became an assistant professor at University of California, Los Angeles's Graduate School of Education and Information Studies. She was awarded tenure and promoted to Associate Professor in 2020.

Roberts' research focuses on commercial content moderation (CCM), the information work and workers, and on the social, economic, and political impact of the widespread adoption of the internet in everyday life. Her work has raised public awareness around issues of social media platform moderation. Roberts' research has been featured in various media outlets including Wired, The New York Times, among others.

As part of her work, Roberts consulted on the 2018 documentary The Cleaners, which focused on content moderators and the challenges they face.

In 2019, Roberts' book Behind the Screen: Content Moderation in the Shadows of Social Media was published by Yale University Press. It is the first book-length ethnographic study of the work commercial content moderators. The book received positive reviews by publications including the Los Angeles Review of Books.

Along with longtime collaborator Safiya Noble, Roberts is co-director of the Center for Critical Internet Inquiry (C2i2) at UCLA. In 2019, Roberts was awarded an NSF grant to further her research on CCM.

Awards 2009: Google, Google Policy Fellowship at American Library Association in Washington, D.C. 2018: Carnegie Fellow

Select works and publications

Selected works

Selected publications

Films

Documentary

Backlash: Misogyny in the Digital Age . Canada. 2022. La Ruelle Films. Dir. Léa Clermont-Dion, Guylaine Maroist. [ Je vous salue salope: la misogynie au temps du numérique ] (French version).