Doug Lipp

Gordon Douglas Lipp (born 1955) known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Lipp is an expert in leadership and customer service. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm. Lipp previously served as head at the Disney University Corporate Headquarters training department and helped create the first international Disney University at Tokyo Disneyland. He has published books in English and Japanese and has given over 1500 keynote presentations.

Education Lipp earned a MA in International Business Communications from the California State University, Sacramento. He spent two years at the International Christian University in Mitaka, Tokyo, Japan and Nanzan University in Nagoya, Japan in post-graduate studies of Japanese language and history. The company hired Lipp as an interpreter for Japanese officials planning the first international Disney theme park in Tokyo. At Disney University, Lipp created and presented numerous training programs for employees. While working at IRI, Lipp consulted with corporations based in Europe, Asia, the Middle East and the United States. A few years later, he became a consultant for NEC, a Japan-based semiconductor company, when it expanded to Roseville, California. In March 2013, Lipp spoke to 21,000 McDonald's franchise owners and general managers in Las Vegas and 550 human-resource managers in Toronto for a week. The book highlights leadership lessons from the founder and Dean of the Disney University, Van France. Disney U features 25 interviews with former Disney executives, stories about the corporation's early days, and 13 lessons from Disney University.